This video shows the difference between a shift that is already confirmed (this is also called an Automatched Shift) when the worklog is created by the system compared to shifts that need to be actioned (also called a Shift to Action).
Note, that automatched shifts only apply to companies that use biometric devices.
Companies that do not use biometric devices will also use a Confirmed sections for shifts, however, these are a container for manually confirmed shifts only and will never contain Automatched shifts.
Navigation: Log into the platform > select Worklog from the navigation column.
Select your venue/department.
Select the day you wish to work on.
Within each day's Worklog you will find two sections: (1.) To Action and (2.) Confirmed.
Both can show shifts.
There may or may not be shifts in your To Action section on the worklog.
If there are no shifts in the To Action section, and there are no amendments to be made that you know of, then you can proceed to confirm the entire worklog. Please, view the other entries on the worklog to learn how to confirm the entire worklog.
If there are shifts in the To Action section, then we need to work on them, which we sometimes call "to action the shift". Necessary amendments you might come across are:
(a.) a shift without clock in/out on the biometric devices;
(b.) clock in/out times that do not match the shift times; this could be due to lateness or leaving work early or due to coming in early or staying late (overtime);
(c.) ad hoc (short notice) sickness, or a type of absenteeism;
(e.) the staff member could have come in late to the premises or left the premises before the end of his/her shift to perform a work task off site and therefor been unable to clock in/out at the expected time.
Please, view the support entries Sickness & Replacement Shifts and Amendments to learn more about how to make these amendment. [Navigation: General section > Worklog > pick your entry].
Note, that once you action the shifts in the To Action section, they will migrate to the Confirmed section. This is correct. What you want to happen is that all shifts in the To Action section end up in the Confirmed section, so that you can confirm the entire worklog.
If there are shifts in the Confirmed section before you have actioned any of the shifts in the To Action section, then these shits fall into one of three categories:
(a.) It is a Day Off shift. This means the staff member has a regular day off, and therefore would not be clocking in/out.
(b.) It is a Time Off shift. This means that the staff member has one of the available Time Off types assigned to him/her and therefore would not clock in/out. Time Off types can cover anything from Sickness, over Parental Leave, to less frequent types, such as Jury Duty.
(c.) It is a regular work shift, and the clock in/out times of the staff member match the planned times of the shift. What this means is that the staff member clocked in/out using the biometric device in the appropriate time window for his/her shift. Most companies assign a time window to clock in/out. For example: If a shift starts at 9.00am, then clock in from 8.45am to 9.00am will lead to a match for the planned start time of 9.00am. Please note, that the clock in/out time window will vary between companies. To query the time window your company is using contact your company's admin user. Normally, this is a member of HR or Payroll.
The goal is to move all shifts from the To Action section into the Confirmed section.
Only then is it possible to confirm the entire worklog. Confirming the worklog is the final step required for the worklog. How to work with amendments, and how to confirm the worklog. Please, refer to the other worklog entries to learn about how to make amendments to shift in the worklog, and how to confirm the entire worklog.